Privacy Policy
Effective Date: 1st August 2024
Sonnet Counselling Connection is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us, book an appointment, or use our services, we may collect personal information such as your name, email address, phone number, and other relevant details.
- Health Information: As part of our counselling services, we may collect sensitive health information necessary for providing you with appropriate care. This information is treated with the utmost confidentiality.
- Website Usage Information: We may collect information about your visit to our website, including your IP address, browser type, pages visited, and other analytical data. This information helps us improve our website and services.
2. How We Use Your Information
The information we collect is used to:
- Provide you with counselling services and respond to your inquiries.
- Schedule and manage appointments.
- Communicate with you about our services, including sending appointment reminders and important updates.
- Improve our website and services based on user behavior and feedback.
- Comply with legal and regulatory requirements.
3. How We Protect Your Information
We take your privacy seriously and employ a range of security measures to protect your personal information, including:
- Encryption: Sensitive data, such as payment information, is encrypted during transmission using secure socket layer (SSL) technology.
- Access Controls: Access to your personal information is restricted to authorised personnel who need it to perform their job functions.
- Data Retention: We retain your personal information only as long as necessary to provide our services and comply with legal obligations.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With Your Consent: We may share your information with third parties if you provide explicit consent.
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering services, provided they agree to keep your information confidential.
- Legal Compliance: We may disclose your information if required by law or to protect our rights, safety, or the rights of others.
5. Your Rights
You have the right to:
- Access and Update Your Information: You can request access to the personal information we hold about you and request corrections if necessary.
- Withdraw Consent: You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.
- Request Deletion: You can request that we delete your personal information, subject to legal obligations that may require us to retain it.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. You can control cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Sonnet Counselling Connection
sonnetcc@gmail.com
0437 809 560
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. Your trust is important to us, and we are committed to protecting your privacy at all times